Healthcare violence is everyone's concern!
I have been blogging, about nurses and the devastation, that happens after an assault by a patient.
But as in any profession, you are only as good as your team. On the nurse's team there are multiple people, MD's, xray tech's, transport, secretary's etc.
I want everyone to understand that anyone can get hurt, not just Nurses.
The people that are on the front lines are the reception people. They are the first to ask the questions. When a person goes into a facility (hospital, clinic, Doctors office etc.) the first person they see is the receptionist. They usually ask for your name ,date of birth and insurance information. Having the technology we have today , the receptionist is inputting the information or checking it on a computer. While they are putting this information in the computer , what would happen if they saw a symbol in the computer that means that the patient,( the one that is standing in front of them), assaulted someone the last time they were there.
My questions are:
1.Would that be helpful to know? What is expected from this receptionist now?
2. Are these facilities set up to help the front line personnel? (example silent alarm, security )
3. Policy's and procedures for the staff on what to do?
4. Should we pretend that everyone is safe, not mention anything to anyone and hope no one gets hurt.
Are there any studies done on receptionists or secretary's of the healthcare team?
I have been blogging, about nurses and the devastation, that happens after an assault by a patient.
But as in any profession, you are only as good as your team. On the nurse's team there are multiple people, MD's, xray tech's, transport, secretary's etc.
I want everyone to understand that anyone can get hurt, not just Nurses.
The people that are on the front lines are the reception people. They are the first to ask the questions. When a person goes into a facility (hospital, clinic, Doctors office etc.) the first person they see is the receptionist. They usually ask for your name ,date of birth and insurance information. Having the technology we have today , the receptionist is inputting the information or checking it on a computer. While they are putting this information in the computer , what would happen if they saw a symbol in the computer that means that the patient,( the one that is standing in front of them), assaulted someone the last time they were there.
My questions are:
1.Would that be helpful to know? What is expected from this receptionist now?
2. Are these facilities set up to help the front line personnel? (example silent alarm, security )
3. Policy's and procedures for the staff on what to do?
4. Should we pretend that everyone is safe, not mention anything to anyone and hope no one gets hurt.
Are there any studies done on receptionists or secretary's of the healthcare team?
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